Privacy Policy

Valouro guarantees and repects the rights to privacy of the user.

In accordance with the General Data Protection Regulation (GDPR), which enters into force on 25 of May 2018, we inform our users and customers about the type, scoop and purpose of the processing of your personal data when using our Web site at "". Personal data is any information that relates to an identified or identifiable natural person.


1. Responsible Entity

The responsible entity or person within the meaning of the EU General Data Protection Regulation (GDPR) is a natural or legal person who, alone or together with others, decides on the purposes and mechanisms of processing personal data. The responsible entity for the personal data processed in this Web Site within the meaning of the GDPR is:

Company (henceforth "we", "us", "our"):

Grupo Valouro SGPS, SA
Avenida dos Combatentes da Grande Guerra, nº 126 - Vila Facaia
2565-642 RAMALHAL - | PORTUGAL - Mapa de localização

Telefone: (+351) 261 910 200 | Fax: (+351) 261 911 333


2. Visiting our Web site

While you are visiting our Web site, the server collects the following information from your device: browser type and version, operating system, the previously visited website ("Referrer"), IP address and time of the page view.

We collect and process this data to ensure the trouble-free operation of our Web site and to detect, fend off and prosecute a misuse of our services. Furthermore, we use the collected data for statistical purposes to evaluate, for example, with which devices and browsers our platform is accessed to adapt our offer based on the needs of users and to assure continuous improvement.

The data processing is based on Article 6 (1) (f)of the GDPR. All above mentioned personal data will be deleted no later than twelve months after your last visit on our Web site .


3. Placing Orders

This Web Site does not allow purchases or online procurement of goods and services.


4. About Customer Accounts

This Web Site does not allow customer registration.


5. Delivery and Payment

This Web Site does not provide for the delivery of goods and online payments.


6. Suporte Providers

As our technical service provider for operating the eCommerce Software of our Web site on the Internet, we contract an Epages license (epages GmbH, 20355 Hamburg, Deutschland) from epages certified partner Viamodul, Lda., 2610-141 Amadora - Portugal, who contract third party entities for hosting and associated services in accordance with the Article 28 of the GDPR.


7. Contact form and sending e-Mail Messages

If you use the contact form on our website, we will process your name, e-mail address, telephone number (if provided by you), and message as you have introduced the information into the form. No information of you is stored in databases and the information is only send by an e-mail messaging.

Only as a registered user and logged in, you can optionally receive a copy of the message.

If you send us a message by e-mail, we save your message with the sender information (name, e-mail address, and any other information added by your e-mail program and the e-mail servers). For the reception, storage and sending of e-mails, we contract an Internet Service Provider (ISP) who complies in accordance with the Article 28 of the GDPR.

The legal basis for this data processing is our legitimate interest in answering your message and being able to respond to possible follow-up questions in accordance with the Article 6 (1) (f) of the GDPR. We will delete the information collected from your message no later than twelve months after the last communication with you about your request, subject to the following paragraph.

If you provide us with a legally relevant declaration on the contractual relationship (for example, a revocation or a complaint), the legal basis for the processing, regardless of the means of transmission, is also the Article 6 (1) (b) of the GDPR. In such a case, we will delete the data related to your declaration as soon as all reciprocal claims from the contractual relationship have been finally settled and the commercial and tax retention periods have expired.


8. Newsletter

This Web Site does not allow subscription to Newsletters.


9. Comments and ratings

This website does not allow comments to be posted by visitors.


10. Use of cookies

When you visit our Web Site, we deposit a "cookie" on your device. It is a small text file that we can use to recognize your device when you return to our Web Site for a later visit. With the help of the cookie we can also analyze certain user behavior, for example, which products you are looking at, how long you stay on our site and when and how often you return to our Web Site. Stored cookies are deleted no later than twelve months after your last visit on our Web site .

This data processing is based on Article 6 (1) (f) of the GDPR with the aim of better aligning our product offering with the needs of our Web site visitors and of optimizing the functions of our Web site and the efficiency of advertising measures.

You can prevent the creation of cookies by changing the cookie settings of your Internet browser and objecting to the creation of cookies for our Web site or for all websites. There you can also delete already stored cookies.


11. Google Analytics

We use Google Analytics, a web analytics service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereafter "Google"). Google places a cookie on your device. With this cookie, Google can collect information about how you use our website. This information is transmitted to a server in the US, where it is evaluated by Google and made available to us. The legal basis is Article 6 (1) (f) GDPR, namely our legitimate interest in the evaluation and optimization of our internet site.

As part of the EU-US Privacy Shield Agreement, Google has committed to comply with the data protection laws of the European Union.

We use Google Analytics with activated IP anonymization. This means that your IP address will usually be shortened within the scope of the GDPR so that the IP can no longer be relied upon you. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. The IP address provided by your browser will not be merged with other data provided by Google. You can prevent the storage of cookies by setting your browser software accordingly and delete cookies on your device.

Internet Explorer™


12. Social Media

Social media buttons can be displayed on our Web site . They can be recognized by the logos of the social media platforms (hereinafter "platforms"), which by default appear as follows or with color or color scheme variations:

Facebook: "F" blue button, Twitter: blue, silhouette of a bird, Instagram: colorful scheme of camera, Linkedin: "in" blue button, Pinterest: "P" red button, YouTube: "YouTube" in white button / red, Vimeo: "v" blue button, Google +: "g +" red button, Blogger: "B" orange button, WhatsApps: phone with green button.

The links on the buttons allows to evoke functions like “share” or “recommend” and link to the respective platforms mostly located in the USA. A click on such a link calls the website of the respective platform, whereby the IP address of the calling device as well as the address of the page from which the link is referred ("Referrer") are transmitted to the called platform in the USA. However, we do not collect or process data in connection with the social media buttons.

By using one of the functions of these social networks you are aware and accept the respective privacy policy of each of the entities responsible for the platform.


13. Your Rights

This Web Site does not allow user registration and therefore requires no functions or mechanisms to access, alter or delete data from registered users.


14. About this Privacy Policy

We reserve the right to revise and update this Privacy Policy, which is disclosed through our Web Site .
Last updated: May 25, 2018